Laboratoire RENASCOR

Terms and Conditions of Sale is the online distribution site of Laboratoire RENASCOR, a SAS with a capital of 40,800€. Company’s head office is located at 128 rue la Boétie - 75008 PARIS.  Laboratoire RENASCOR formulates, produces, promotes and distributes hair care products dedicated to combating hair loss, particularly transient alopecia, whether total or partial. This care is therefore dedicated to post-drug hair growth, including chemotherapy and a real reason. is dedicated to informing and marketing the care formulated by its Laboratory, to professional and non-professional buyers. It being understood that professional buyers are identified as being exclusively pharmacies. SAS RENASCOR is registered with the Paris Trade and Companies Register: 8287555553800018 - intra-Community VAT FRXXXXXXX. These General Terms and Conditions of Sale govern only and without restriction the sales of products, made from the website


The General Terms and Conditions of Sale specify the conditions for ordering, payment, delivery and management of any returns of the Products ordered by customers who act as non-professional buyers (here referred as the "Customer" on the website) The General Terms and Conditions of Sale are accessible at any time on the website The Customer declares that he has read the General Terms and Conditions of Sale and accepted them by ticking the box "I accept the General Terms and Conditions of Sale" before the implementation of the online ordering procedure. As these General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the site on the date of the order.


Any order placed on the website constitutes the formation of a contract concluded at a distance between the Client and, and necessarily implies the irrevocable acceptance by the Client, without restriction or reservation, of the General Terms and Conditions of Sale. In order to allow the Customer to know the Products he wishes to buy before ordering them, the website presents the characteristics of the products offered for sale. In particular, the website describes the specifications, illustrations and indications for product packaging. The choice and purchase of a Product is the sole responsibility of the Customer. The photographs and graphics presented on the website are intended to illustrate the Products offered for sale and are non-contractual. The customer is invited to refer to the description of each product in order to know its properties and particularities, in particular as regards the characteristics intended. Product offers are subject to availability of stock. Information on the availability of the Products is provided at the time of placing the order. The sale will only be considered final after has sent the Customer confirmation of acceptance of the order by e-mail and has received the full price. The Customer will be able to follow the progress of his order on the website and contact the Customer Service of the website via [email protected]


Unless otherwise specified, prices are indicated in Euro on the website and include VAT (all taxes included, including VAT at the rate applicable on the day of the order). These prices take into account any reductions that may be granted by Prices are always understood to exclude delivery costs; the customer is informed of the amount of delivery costs when placing the order. Products for sale are invoiced on the basis of the prices in force at the time of validation of the order by the customer The price indicated at the time of placing the order and confirmation by is the final price. Product offers are valid as long as they are visible on the site, within the limits of available stocks. reserves the right to modify prices at any time. The data communicated by the Customer and recorded by the website when ordering constitute proof of transactions between and the Customer. After validation of the order by the Customer, will send a confirmation email to the Customer to notify him that the order has been registered. The price of the Products purchased is payable in full in cash on the day the order is placed by the Customer, shall not be required to deliver the Products ordered by the Customer if the price has not been paid in full in advance. Ownership of the Products is only transferred to the Customer after full payment of the price by the latter. The transfer of the risks of loss and deterioration of the Products shall be carried out after delivery and receipt of the Products by the Customer. Delivery charges are indicated on the website and are expressed inclusive of all charges. These costs are the responsibility of the Customer and are invoiced in addition to the selling price of the products. They are offered from 69 € TTC purchase. This limit is subject to change, the Customer will be informed on the site and at the time of his order. The Customer will be informed before the final registration of his order of the delivery costs related to his order, and payment will be requested from the Customer for the total amount of the purchase.


The Products purchased by the Customer will be delivered within a period of between 2 and 5 days following the day of the order to the address indicated by the Customer when ordering on the website In the event of exceeding this deadline, not justified by a force majeure event, the Customer may request the cancellation of the sale under the conditions provided for in Article L. 114-1 of the Consumer Code and obtain a refund of the sums paid at the time of the sale. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in a single delivery. Deliveries are made by an independent carrier. The Customer is required to check the condition of the delivered Products. He has a period of 15 days from delivery to send a registered letter to Laboratoire RENASCOR - Customer Service - 1 rue de Barcelone - 343450 VENDRES or by email to the following address: [email protected], with all reservations or complaints for non-conformity or apparent defect of the Products delivered, with all related supporting documents. After this period and failing to comply with these formalities, the Products shall be deemed to be in conformity and free of any apparent defect and no claim shall be validly accepted by The Customer validates his mode of transport, COLISSIMO. In the event of loss of the package, cannot be held liable. The certificate of deposit of parcels by the carrier is proof of its good delivery. If Laboratoire RENASCOR is unable to demonstrate the proper performance of its service provider, a new package will be sent at its expense. will replace as soon as possible and at its expense, the delivered Products whose apparent defects or lack of conformity have been duly proven by the Customer. In the event of return following a delivery error or an exchange request, any non-conforming Product must be returned in its entirety and in its original packaging accompanied by the Delivery Note to RENASCOR Laboratory - Customer Service - 1 rue de Barcelone - 34350 VENDRES.

 The non-conforming Product will be refunded within 7 days of the return of the item. The shipping and return costs of the non-compliant Product will be borne by Laboratoire RENASCOR. Any package shipped, not claimed by the buyer and returned by the carrier to may be re-shipped to the buyer upon payment of the new shipping costs incurred. If the buyer no longer wishes to be delivered of his order, only the amount of the products will be refunded, excluding delivery costs.

Any package re-shipped following a wrong entry of details or following an order error attributable to the buyer, may be re-shipped against payment of the new delivery costs incurred. If the buyer no longer wishes to be delivered of his order, only the amount of the products will be refunded, excluding delivery costs. As we wish to be among the EcoResponsible actors, we keep the possibility of changing the delivery method without notice. Our objective is to significantly reduce the impact of our activity on the environment. Obviously, the deadlines and quality of our work or delivery will remain optimal.


The Customer has, in accordance with the law, a withdrawal period of 14 days from the delivery of the Products to return them to for refund. The customer may return the Product purchased within the aforementioned period, the date appearing on the delivery note being taken as proof, subject to compliance with the following conditions: 1 - The Products must be returned in their original and complete condition, allowing a new marketing in new condition, accompanied by the return note that was in the shipment and the delivery note. 2 - The Products must be returned to the following address:  Laboratoire RENASCOR - Customer Service - 1 rue de Barcelone - 34350 VENDRES. recommends that its customers subscribe to a parcel tracking option in order to avoid any inconvenience in the event of loss or theft of the Products during the return transport. 3 - The sums paid by the Client will be fully refunded to him by bank cheque within a maximum period of 30 days from the exercise of the right of withdrawal. The return costs will be the exclusive responsibility of the Customer. 

4 - The Customer may, if he so wishes, opt, on proposal, for another method of reimbursement, in the form of credit notes or purchase vouchers in particular. 5 - In the event of a partial return of Products, the shipping costs will not be refunded by insofar as the customer has benefited from the delivery service for the items kept, the shipping rates do not change according to the volume ordered. 

6 - In the event of a partial or total return of Products that have been the subject of a global promotional offer including one or more gifts, the gifts granted by to the purchase of one or more Products must be returned to In the event that the customer retains the Product(s) offered as part of the overall promotional offer, they will be invoiced on the basis of their initial price. An additional invoice will be issued for this purpose within 15 days of the partial return of the Products and accessible in the "my account" area. 7 - In the event of a partial return of Products that have been the subject of a global promotional offer including discounts, the Products retained by the customer will be invoiced on the basis of their initial price, without promotion. An additional invoice will be issued for this purpose within 15 days of the partial return of the Products and accessible in the "my account" area. 8 - In the event of return of Products after the aforementioned period, the customer will not be refunded. At the customer's request, and for a period of 1 month, the Products may be returned to him at his own expense.


The customer is informed that the information related to his order is subject to automated data processing. In accordance with law 78-17 of 6 January 1978, it is reminded that the personal data requested from the Customer are necessary for the processing of his order and are intended for internal use by The customer has a right of access, modification, rectification in his "my account" area, and opposition by contacting customer service by email [email protected] The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against credit card fraud. may require supporting documents from the customer (identity document in the name of the cardholder, proof of address, etc.). In the event that the customer refuses to communicate these documents or information, will cancel the order and refund the Product. The occurrence of an unpaid due to fraudulent authorization of a credit card and irregular or misleading statements by the customer will result in the registration of contact information related to the order associated with this unpaid within a payment incident file managed by


This contract is governed by French law. All disputes to which this contract may give rise, concerning its validity, interpretation, execution, termination, consequences and consequences shall be submitted to the competent courts of Béziers (34) under the conditions of ordinary law.


All elements of the website are and remain the exclusive intellectual property of or its partners. Under no circumstances is the client or any other person authorized to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements of the aforementioned website. The corporate names trademarks and distinctive signs of Products on the website are protected under trademark law; the reproduction or representation of all or part of these elements is strictly prohibited.

Date of update of the T&Cs: June 5, 2017.